Refund & Cancellation Policy

Last updated: 3 June 2026 · Effective: 3 June 2026

1. Overview

BrioSync ("we", "us", "our") is a subscription software service provided by Oracon Global Private Limited (TF-38, The Index, Mahal Road, Sector 26, Pratap Nagar, Jaipur, Rajasthan 302017, India) at briosync.com and app.briosync.com. Plans are billed in advance on a recurring basis (monthly or annually) through our PCI-compliant payment partner. This policy explains cancellation and refunds for those subscriptions.

2. Evaluation (demo & sandbox)

We do not offer an open free trial. Evaluation happens through a guided demo and, where BrioSync chooses to provide one, a time-boxed evaluation sandbox containing sample data only. No charges apply during evaluation, no payment details are collected, and nothing converts into a paid subscription automatically — a subscription only starts when you sign an order form or accept a quotation.

3. Cancelling your subscription

• You can cancel at any time from Settings → Billing in the app, or by emailing hello@briosync.com.
• On cancellation, your plan stays active until the end of the current paid billing period — you keep access until then.
• After the period ends, the subscription will not renew and no further charges are made.
• Your data is retained in export-only mode for 30 days after the paid period ends (see our Privacy Policy), after which it is permanently deleted.

4. Refunds

• Monthly plans: charges are generally non-refundable for the current month, since cancellation stops all future billing. We review good-faith refund requests made within 7 days of a charge on a case-by-case basis.
• Annual plans: if you cancel within 14 days of the initial annual charge and have not made substantial use of the service, you may request a refund of the annual amount, less any month(s) already used.
• Accidental / duplicate charges: fully refunded once verified.
• Refunds are issued to the original payment method. Domestic refunds typically settle in 5–7 business days; international card refunds may take 5–10 business days depending on your bank and card network.

5. Non-refundable items

• One-time setup, onboarding, migration or custom-development fees (where applicable).
• Add-ons or usage already consumed within the billing period.
• Taxes already remitted to the relevant authority, where non-recoverable.

6. Failed payments

If a renewal payment fails, we will retry and notify the workspace admin by email. If payment cannot be collected, the subscription may be downgraded or suspended until billing is resolved.

7. Chargebacks

If you believe a charge is incorrect, please contact us first — most issues are resolved quickly. Raising a chargeback without contacting us may result in suspension of the workspace while the dispute is investigated.

8. Contact

Questions about billing, cancellation or refunds: hello@briosync.com — or see our Contact page.