Tickets & incidents
Multi-channel intake, routing, priorities and work notes.
Product · Service desk · ITSM
Run support that hits its SLAs, every time.
Tickets, SLAs, a CMDB, change and problem management, a branded customer portal and knowledge base — ITIL-aligned service management on the same record as delivery and finance. Freshservice / ServiceNow / Jira Service Management depth.
10 modules in this suiteAI-native · run it by voice or chatOne system of record
Everything in Service desk (ITSM)
Full-suite depth — nothing left out.
Every module below runs on the same live system of record as the rest of your business — and every one can be operated by the BrioSync AI agent.
Support
SLAs
First-response and resolution targets tracked per priority.
Customer portal
Branded client login to raise, track and reply to tickets.
Internal helpdesk
Employee tickets to in-house teams (get-help).
CSAT
Satisfaction surveys tied to tickets and agents.
Operate (ITIL)
CMDB
Configuration items, relationships and impact.
Change & CAB
Change requests, approvals and a change advisory board.
Problem & RCA
Root-cause analysis linked to recurring incidents.
Knowledge base
Self-service articles and deflection.
Field service
On-site work, scheduling and parts.
✨ AI-native
Summarise a thread, draft a reply or check SLA risk — by prompt.
No screens to hunt through, no consultants to book. The BrioSync agent runs Service desk (ITSM) across the whole system — propose → confirm → done, role-scoped and fully audited, by chat or voice.
“Summarise this ticket in 3 lines” → summary
“Which tickets are about to breach SLA?” → at-risk list
“Draft a reply from the KB” → draft ready
Why on BrioSync
More than a module — part of one system.
The advantage isn’t just the features. It’s that they share one live record with every other suite — and an AI that runs and changes all of it.
Support on the client record
Tickets, projects and billing share one client — support context is complete.
SLAs you can trust
Targets tracked per priority with escalation before breach.
Work notes become time
Support effort bridges to timesheets and margin automatically.
Deflect with knowledge
A branded portal and KB cut ticket volume.
One system
Explore the rest of the suite.
Service desk (ITSM) is one of 12 suites — 100+ modules — all on the same AI-native platform.
See Service desk (ITSM) live.
Book a demo and we’ll show the whole business on one AI-native system — priced to the modules and team you need.