Three plans built for services teams of every size — from a 5-person studio to a 500-person firm. Every plan includes delivery, service desk, time tracking, and margin reporting. No hidden modules.
No credit card needed · Cancel anytime · Live in one afternoon
Try BrioSync on a real project, forever.
For small teams getting their first margin view.
Everything most services teams need to run cleanly.
For 100+ teams with custom needs.
All the modules, no surprise add-on charges. Scale up when you outgrow a tier.
| Feature | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| Capacity & usage | ||||
| Internal users (billable seats) | 3 | 10 | Unlimited | Unlimited |
| Customer-portal users | 5 | Unlimited | Unlimited | Unlimited |
| Active projects | 1 | 5 | Unlimited | Unlimited |
| Active customers | 1 | 10 | Unlimited | Unlimited |
| Delivery & projects | ||||
| Projects, tasks, Kanban | ✓ | ✓ | ✓ | ✓ |
| Custom stages & workflows | – | – | ✓ | ✓ |
| Approvals on tickets & projects | – | – | ✓ | ✓ |
| Service desk | ||||
| Ticket types | 3 | 5 | 5 | 5 |
| Resolution SLA per priority | ✓ | ✓ | ✓ | ✓ |
| First-response SLA per priority | – | – | ✓ | ✓ |
| Customer portal & client login | ✓ | ✓ | ✓ | ✓ |
| Knowledge base | 10 articles | Basic | Advanced | Advanced |
| Service catalog | – | – | ✓ | ✓ |
| CMDB (configuration mgmt) | – | – | ✓ | ✓ |
| Canned responses | – | – | ✓ | ✓ |
| CSAT surveys | – | ✓ | ✓ | ✓ |
| Margin & financials | ||||
| Time tracking on tickets & tasks | ✓ | ✓ | ✓ | ✓ |
| Per-resource cost & bill rates | – | – | ✓ | ✓ |
| Multi-currency support | – | – | ✓ | ✓ |
| Effort leakage flags (approved vs actual) | – | – | ✓ | ✓ |
| Per-client margin reporting | – | – | ✓ | ✓ |
| AI ✨ | ||||
| AI ticket summary & drafted replies | – | – | ✓ | ✓ |
| AI semantic KB search | – | – | ✓ | ✓ |
| AI margin slippage warnings | – | – | ✓ | ✓ |
| AI natural-language reports | – | – | ✓ | ✓ |
| AI capacity forecasting | – | – | ✓ | ✓ |
| AI weekly digest for leadership | – | – | ✓ | ✓ |
| Bring-your-own AI key (OpenAI / Anthropic) | – | – | – | ✓ |
| Monthly AI usage | – | – | Standard | Custom |
| Team & capacity | ||||
| Team utilization view | Basic | Basic | ✓ | ✓ |
| Capacity vs allocation | – | – | ✓ | ✓ |
| Leave management | – | – | ✓ | ✓ |
| Onboarding / H2R lifecycle | – | – | ✓ | ✓ |
| Integrations & API | ||||
| Email-to-ticket | ✓ | ✓ | ✓ | ✓ |
| CSV import / export | ✓ | ✓ | ✓ | ✓ |
| Slack / Teams / Google Calendar | – | – | ✓ | ✓ |
| REST API access (Beta) | 30 req/min | 120 req/min | 600 req/min | Custom |
| Webhooks | 1 | 5 | 25 | Unlimited |
| Security & admin | ||||
| Multi-tenant data isolation | ✓ | ✓ | ✓ | ✓ |
| Role-based access control | ✓ | ✓ | ✓ | ✓ |
| SSO / SAML | – | – | – | ✓ |
| SCIM provisioning | – | – | – | ✓ |
| Audit log retention | 7 days | 30 days | 1 year | Custom |
| Support | ||||
| Community + email support | ✓ | ✓ | ✓ | ✓ |
| Priority response | – | – | ✓ | ✓ |
| Dedicated success manager | – | – | – | ✓ |
| Onboarding assistance | – | – | – | ✓ |