Tickets, SLAs and recurring work — profitable, not just busy.
Managed service providers live in the ticket queue. BrioSync runs your service desk, SLAs and change requests right next to the numbers that matter — utilization, effort-vs-approved and per-client margin — so a full month is also a profitable one. And it's all part of a full AI-native ERP (12 suites, 100+ modules), so the desk connects straight to finance, procurement and HR.
The AI-native ERP — 12 suites, 100+ modules · Multi-tenant & role-aware
The queue is full. Is it profitable?
Meeting SLAs keeps clients happy. It doesn't tell you which contracts are actually making money.
Busy ≠ profitable
Queues stay full and SLAs get met, but which contracts make money stays invisible until the quarter closes.
SLA pressure, blind spots
Breaches sneak up. Without early risk flags, you learn a ticket's late when the client calls — not before.
Effort vs contract drift
Bundled hours, ad-hoc requests and overflow blur the line between contracted scope and what you actually delivered.
Run the desk and the P&L from one board.
One queue, every client, full context.
- Tickets, SLAs and change requests on one board
- Status and stage tracked from open to resolved
- One client record — history, effort and contacts
See the breach coming, not the aftermath.
- At-risk and delayed tickets flagged before the due date
- Due-date and stage visibility across every client
- Blocker and reason captured on every stuck ticket
Know which contracts actually pay.
- Effort-vs-approved on every change request
- Per-client and per-engineer utilization %
- Over-servicing flagged the moment actual tops approved
The service-desk stack, without the integration tax.
Service desk
Multi-client ticket queue with stages and ownership.
SLA tracking
Due dates, risk flags and breach early-warnings.
Change requests
Approved effort by type — major, minor, normal.
Utilization
Per-engineer billable % and capacity.
Reconciliation
Effort-mismatch & over-billing flags, automatically.
Client portal
Optional login for clients to raise & track tickets.
CRM & sales
Leads, deals and pipelines beside the delivery work.
AI Agent
Ask it to create, update and report — across every module.
A full queue should mean a full bank balance.
Bring one client contract, your ticket queue and your team — and see SLAs, utilization and per-client margin go live by tomorrow morning.
Priced to your modules and team · Book a demo