Features

Every BrioSync feature, organized by module.

Eight modules that make up a complete services-team workspace — delivery, service desk, margin tracking, capacity, HR, AI, integrations and admin. Ship-ready or in active development, all in one view.

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✓ Available now ✨ AI-powered ○ Coming soon

📋

Project delivery

ProjectsTasksKanbanApprovals

Projects with custom stages & workflows
Tasks, subtasks & dependencies
List, Box, and Kanban views per project
Drag-drop column reorder on Kanban
Custom fields per project
Multi-level approvals workflow
Milestones & due-date tracking
Release management
AI task estimation from historical data

🎫

Service desk

ITSMSLAsPortalKB

5 ticket types — incident, change, problem, service request, question
Resolution + first-response SLAs per priority
Customer portal & client login (unlimited free)
Knowledge base & service catalog
CMDB — map every client's systems & CIs
Workflow rules & canned responses
Support groups & on-call rotation
CSAT surveys after ticket close
AI ticket summary & drafted replies
AI semantic KB search

💰

Margin & financials

Live marginLeakageMulti-currency

Time tracking on tickets & tasks
Per-resource cost & bill rates
Multi-currency support
Approved-vs-actual effort tracking
Effort-leakage flags in your reporting currency
Per-client live margin reporting
Per-project planned vs actual
Billable amount tracking
AI margin slippage warnings (predictive)
AI-suggested time logs from calendar

👥

Team & capacity

UtilizationCapacityLeave

Live utilization ring per person
Capacity vs allocation view
Filter by role, skill, contract type
Weekly capacity hours per resource
Mixed full-time + freelance support
"At-risk" alert when person crosses 105%
Leave requests, balances & calendar
Holiday-aware planning
AI capacity forecasting 2-3 weeks ahead
AI skill-aware assignment suggestions

🌱

Hire-to-Retire (H2R)

OnboardingMobilityOffboarding

4-phase structured onboarding workflow
Internal mobility & role changes
Structured offboarding with knowledge handoff
Per-employee timeline view
Pre-boarding portal for new hires
IT asset assignment tracking
Onboarding tasks split across HR / IT / Manager
Performance reviews module

📊

Dashboards & reports

Live dataCustomisable

Role-aware dashboards (admin / employee / customer)
Customisable overview boxes
At-risk tickets, delayed, utilization, leakage — at a glance
Team utilization donut + per-person bars
Delivery health pipeline view
Hours-logged graphs
Per-client P&L view
Exportable to CSV / JSON
AI natural-language reports ("show me margin by client")
AI weekly digest for leadership (auto-emailed)

🔌

Integrations & API

SlackGoogleZoomREST API

Slack — ticket alerts & quick actions
Google Calendar — sync due dates & meetings
Microsoft Teams — ticket alerts & updates
Zoom — quick-create meetings from tickets
GitHub — link commits to tickets
Stripe — subscription billing
REST API (Beta) — read/write all entities
Webhooks — push events out to anywhere
Email-to-ticket — already live
CSV import / export — already live

🛡️

Admin & security

Multi-tenantRBACAudit

Multi-tenant isolation enforced at the database level
Role-based access control (Admin / Employee / Customer)
Custom roles with granular permissions
Preview-as-role mode (test what each user sees)
Audit log — every action recorded
Workspace-scoped lookups (statuses, types, priorities)
14-day trial system built-in
Platform admin separation (zero access to tenant data)
SSO / SAML (Enterprise)
SCIM user provisioning (Enterprise)

Coming soon

Investing in depth, not bloat.

A view of what's being built right now. See the full roadmap for timelines and quarterly buckets.

🌐 Multi-language UI

15+ languages with full RTL support — Spanish, French, German, Portuguese, Hindi, Arabic and more. Q4 2026.

📱 Native mobile apps

iOS + Android apps with offline ticket viewing, push notifications, and time-log entry. Q1 2027.

🤖 More AI capabilities

Auto-tagging, sentiment analysis, anomaly detection in delivery patterns. Most ship this year.

See the full roadmap →