Features

Every BrioSync feature, organized by module.

Eight modules that make up a complete services-team workspace — delivery, service desk, margin tracking, capacity, HR, AI, integrations and admin. Ship-ready or in active development, all in one view.

Available now AI-powered Coming soon
📋

Project delivery

ProjectsTasksKanbanApprovals
  • Projects with custom stages & workflows
  • Tasks, subtasks & dependencies
  • List, Box, and Kanban views per project
  • Drag-drop column reorder on Kanban
  • Custom fields per project
  • Multi-level approvals workflow
  • Milestones & due-date tracking
  • Release management
  • AI task estimation from historical data
🎫

Service desk

ITSMSLAsPortalKB
  • 5 ticket types — incident, change, problem, service request, question
  • Resolution + first-response SLAs per priority
  • Customer portal & client login (unlimited free)
  • Knowledge base & service catalog
  • CMDB — map every client's systems & CIs
  • Workflow rules & canned responses
  • Support groups & on-call rotation
  • CSAT surveys after ticket close
  • AI ticket summary & drafted replies
  • AI semantic KB search
💰

Margin & financials

Live marginLeakageMulti-currency
  • Time tracking on tickets & tasks
  • Per-resource cost & bill rates
  • Multi-currency support
  • Approved-vs-actual effort tracking
  • Effort-leakage flags in your reporting currency
  • Per-client live margin reporting
  • Per-project planned vs actual
  • Billable amount tracking
  • AI margin slippage warnings (predictive)
  • AI-suggested time logs from calendar
👥

Team & capacity

UtilizationCapacityLeave
  • Live utilization ring per person
  • Capacity vs allocation view
  • Filter by role, skill, contract type
  • Weekly capacity hours per resource
  • Mixed full-time + freelance support
  • "At-risk" alert when person crosses 105%
  • Leave requests, balances & calendar
  • Holiday-aware planning
  • AI capacity forecasting 2-3 weeks ahead
  • AI skill-aware assignment suggestions
🌱

Hire-to-Retire (H2R)

OnboardingMobilityOffboarding
  • 4-phase structured onboarding workflow
  • Internal mobility & role changes
  • Structured offboarding with knowledge handoff
  • Per-employee timeline view
  • Pre-boarding portal for new hires
  • IT asset assignment tracking
  • Onboarding tasks split across HR / IT / Manager
  • Performance reviews module
📊

Dashboards & reports

Live dataCustomisable
  • Role-aware dashboards (admin / employee / customer)
  • Customisable overview boxes
  • At-risk tickets, delayed, utilization, leakage — at a glance
  • Team utilization donut + per-person bars
  • Delivery health pipeline view
  • Hours-logged graphs
  • Per-client P&L view
  • Exportable to CSV / JSON
  • AI natural-language reports ("show me margin by client")
  • AI weekly digest for leadership (auto-emailed)
🔌

Integrations & API

SlackGoogleZoomREST API
  • Slack — ticket alerts & quick actions
  • Google Calendar — sync due dates & meetings
  • Microsoft Teams — ticket alerts & updates
  • Zoom — quick-create meetings from tickets
  • GitHub — link commits to tickets
  • Stripe — subscription billing
  • REST API (Beta) — read/write all entities
  • Webhooks — push events out to anywhere
  • Email-to-ticket — already live
  • CSV import / export — already live
🛡️

Admin & security

Multi-tenantRBACAudit
  • Multi-tenant isolation enforced at the database level
  • Role-based access control (Admin / Employee / Customer)
  • Custom roles with granular permissions
  • Preview-as-role mode (test what each user sees)
  • Audit log — every action recorded
  • Workspace-scoped lookups (statuses, types, priorities)
  • 14-day trial system built-in
  • Platform admin separation (zero access to tenant data)
  • SSO / SAML (Enterprise)
  • SCIM user provisioning (Enterprise)
Coming soon

Investing in depth, not bloat.

A view of what's being built right now. See the full roadmap for timelines and quarterly buckets.

🌐 Multi-language UI

15+ languages with full RTL support — Spanish, French, German, Portuguese, Hindi, Arabic and more. Q4 2026.

📱 Native mobile apps

iOS + Android apps with offline ticket viewing, push notifications, and time-log entry. Q1 2027.

🤖 More AI capabilities

Auto-tagging, sentiment analysis, anomaly detection in delivery patterns. Most ship this year.

See the full roadmap →

See every feature in action.

Try the live demo with sample data — no signup needed — or start your own 14-day trial.