Ticket summary AI · Beta
AI-generated 3-line summary of any ticket thread.
Public roadmap
What we're shipping next.
A clear, honest view of what's in active development, what's next quarter, and what's later. Vote on any item by emailing hello@briosync.com — your voice changes priority.
Last updated 27 May 2026 · Updated monthly
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Now
Drafted replies AI · Beta
AI proposes a reply based on ticket + your KB.
Margin slippage warnings AI · Beta
Predictive flag weeks before a project over-spends.
Natural-language reports AI · Beta
"Show me margin by client last quarter" — typed, not built.
REST API Beta
Read/write tickets, projects, time logs. Webhooks included.
Slack integration In dev
New-ticket alerts in channel + quick-status updates.
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Next
Semantic KB search AI
Vector search — finds the right article without exact keywords.
CSAT sentiment AI
Auto-detect unhappy customers before they churn.
AI task estimation AI
Suggests estimates calibrated to your team's actual pace.
Capacity forecasting AI
Predict who's about to be overloaded 2-3 weeks ahead.
Google Calendar sync
Due dates + meetings flow both ways.
Zoom + Teams integration
Quick-create meetings from tickets & projects.
AI weekly digest AI
200-word leadership email every Monday, auto-generated.
GitHub integration
Link commits and PRs to tickets & tasks.
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Later
Multi-language UI
15+ languages including Spanish, French, German, Portuguese, Hindi, Arabic, RTL support.
Native mobile apps
iOS + Android with offline tickets, push notifications, time-log entry.
Auto-tagging & routing AI
AI suggests priority, type, assignee on incoming tickets.
AI knowledge writer AI
Draft KB articles from resolved-ticket work notes.
Skill-aware assignment AI
Best person for the task by skill + load + history.
SSO / SAML
Okta, Microsoft Entra, OneLogin. Enterprise plan.
Performance reviews
360 reviews, goal tracking, ratings cycle inside H2R.
Anomaly detection AI
Surface unusual patterns in tickets, time logs, margin.
Recently shipped
What we've shipped in the last quarter.
For the full list with dates, see the changelog.
✓Shipped — Q2 2026
- Custom domain launch — briosync.com + app.briosync.com live
- Full brand rollout — wordmark, favicon, transparent logos across landing & app
- Multi-tenant security hardening — Firestore Security Rules with 25 automated isolation tests
- Tickets list / box / kanban view switcher — three views, customisable boxes, drag-drop kanban
- SLA boxes + first-response tracking — at-a-glance SLA health on the dashboard
- Customisable overview boxes — admins pick what shows on the dashboard
- Branded 404 page — every missing URL serves BrioSync-styled "coming soon"
- Mobile menu rebuild — full-screen overlay, smooth dropdowns
- Mockup responsiveness — landing page mockups grow naturally on mobile
- Marketing site v2 — modern animated landing + 4 comparison pages + pricing + about/legal/blog/docs/changelog