| Time to go live | Days. AI runs discovery, configuration, data migration and testing — you review and approve. | Typically months; phased, methodology-driven rollouts led by implementation partners. |
| Who implements | The AI implementation assistant plus your own team — no consultant army. | A NetSuite partner or consultancy, scoped and billed as a project. |
| Making a change | A prompt. New dashboard, report, approval rule or process — describe it in chat and review the result. | SuiteScript customisation or a partner engagement; changes often mean paid change requests. |
| Running a transaction | Chat or voice: the agent proposes, you confirm — role-scoped and fully audited. Screens still there when you want them. | Forms and saved searches; a conversational interface launched in 2026 on top of the existing core. |
| AI approach | AI-native from the first line of code — one agent wired into every module, including implementation itself. | SuiteAgent framework and conversational AI (2026), layered onto a core designed long before agents. |
| Pricing model | Module × user, custom-quoted to what you actually use. Talk to sales — no surprise implementation line-item. | Suite and module licensing on annual contracts, plus partner implementation and customisation fees. |
| Best for | Services-first companies that want full ERP breadth — 12 suites, 100+ modules, from finance, EPM and procurement to PSA, service desk, CRM, HR, risk & compliance and platform & security (supply chain and manufacturing in early access) — live fast. | Mid-market companies that need deep inventory/commerce today and value a mature ecosystem over speed. |