Know your utilization and margin today — not in three weeks.
Operations leaders run delivery blind: utilization lives in a spreadsheet, margin arrives with month-end, and tickets sit in a tool that's never heard of your projects. BrioSync puts projects, tickets, timesheets, capacity and margin in one live system — the same system of record that runs all 12 suites, 100+ modules — with an AI agent that does the admin so your team can deliver.
Live utilization & margin · SLA-tracked service desk · One system for delivery and support
Why ops leaders fly blind.
The work is happening. Whether the right people are on it, and whether it's making money, is anyone's guess until month-end.
Utilization is invisible
Who's overloaded, who's on the bench, who's burning hours on an unbillable account — nobody knows until the spreadsheet gets updated.
Margin arrives three weeks late
By the time finance closes the month, the project that went underwater has been underwater for six weeks — and you just staffed it up.
Tickets and projects don't talk
Support runs in one tool, delivery in another. The same client, the same people, the same hours — counted twice or not at all.
One operating picture, live.
See profit per project while you can still act.
- Live utilization per person, team and client
- Live margin per project — costing, billing and rev-rec in one place
- Timesheets feed margin directly; no month-end reconstruction
Support and delivery on the same record.
- SLA-tracked tickets with Change/CAB and Problem/RCA workflows
- Customer portal, knowledge base and CSAT built in
- Ticket work-notes flow into timesheets — support hours count too
Staff with the full picture.
- Capacity and leave live in the same system as delivery
- Onboarding-to-offboarding HR beside the project plan
- See who's actually available before you promise a start date
Stop paying senior people to move tickets.
- “Move every Backlog ticket for Acme to In progress” — done, after you confirm
- Dashboards and reports from one sentence, exported to Excel/PDF
- Every action propose → confirm, role-scoped, audited with undo
Monday, as a delivery leader on BrioSync.
Every AI action below is propose → confirm: the agent drafts, you approve, everything is audited.
The agent builds the dashboard on the spot — live numbers, not last month's export.
Margin on a fixed-fee project has slipped. You drill from the flag to the timesheet lines to the change requests — same record, three clicks.
The agent shows you the list of changes it will make; you confirm once, it does the clicking.
Sales just closed. Capacity, leave and current assignments are in the same system — so the start date you give the client is one you can keep.
Review, tweak one line, send. That used to be Friday morning.
The modules behind it.
What ops leaders ask us.
How is margin “live” — where does it come from?
Timesheets, project costing and billing live in the same system as the general ledger, so margin per project and client updates as hours and invoices land — not when someone reconciles exports at month-end.
Can the agent really change tickets and projects for me?
Yes — with guardrails. You tell it what to do in plain language; it shows you exactly what it will change; nothing happens until you confirm. Actions are scoped to your role, fully audited, and reversible with undo.
We already have a ticketing tool. Why move?
Because tickets alone don't tell you if the account is profitable. In BrioSync the same client record carries tickets, SLAs, projects, hours and margin — support effort flows into timesheets and costing instead of vanishing into a separate tool.
Run operations on today's numbers.
Bring one client and one team to the demo — we'll show utilization, margin and SLAs go live, and the agent doing the admin.
Priced to your modules and team · No public price list — quoted for your business