Field-service ticketing with SLAs
Outages, connection requests and service jobs run as tickets with SLA timers, escalation and a customer portal — one queue for dispatch and field teams, with CSAT on close.
Solutions · Energy & Utilities
The AI-native ERP for energy & utilities.
Regulated operations on one AI-native ERP — field-service ticketing with SLAs, capital project costing, procurement with segregation of duties and approval chains, and a compliance-grade audit trail on every transaction.
The AI-native ERP for Energy & Utilities12 suites · 100+ modulesOne system of record
The challenge
What Energy & Utilities teams need from an ERP.
Field crews, capital programmes and regulators all pull on the same operations — and every one of them expects a record that stands up to scrutiny.
Capital project costing
Substations, network upgrades and plant works run as costed projects — budgets, commitments, labour and spend against each programme, with cost-to-complete live rather than reconstructed at review.
Regulated procurement
Approval chains by category and amount, segregation of duties, budget and encumbrance hard-stops, and supplier records with full history — enforced on the server, not by convention.
Compliance-grade audit
Append-only journals, role-scoped access and a log of every action — human or AI — so the audit trail is a by-product of working, not a quarter-end scramble. Asset maintenance (EAM) is in early access, rolling out with design partners.
One system
What Energy & Utilities runs on BrioSync.
The suites that matter most for Energy & Utilities — all on the same AI-native ERP, operated by one AI agent.
A day with BrioSync
An operations controller's day, run by one AI.
Brio — the AI agent inside BrioSync — works by chat or voice. It proposes, you confirm; every action is role-scoped, audited and reversible.
07:30 — Protect the SLAs first
Before the morning stand-up, Brio surfaces the field tickets closest to breach, ranked by time remaining and priority — so crews go where the clock is loudest.
You → Brio: “Which open field tickets are about to breach SLA today?”10:00 — Buy against the capital budget
The request is checked against the Substation upgrade project's remaining funds, routed through the configured approval chain, and blocked if the budget would breach — every step logged.
You → Brio: “Raise a PR for 200 metres of MV cable against the Substation upgrade project.”15:30 — Capital programme, one view
Brio builds the dashboard from live commitments and actuals across every project — including which programmes are trending toward a budget breach.
You → Brio: “Show capital spend versus budget across all live projects and flag any at risk of breach.”
Why BrioSync
Why Energy & Utilities teams choose the AI-native ERP.
One live record for the whole operation — and an AI that runs and changes all of it, under governance.
Controls in the flow
SoD, approvals and encumbrance enforced as work happens — not audited after.
Capex without surprises
Commitments reserve budget the moment they're made, per project and programme.
Every action accountable
Append-only journals and a full log of human and AI actions, all reversible.
AI under governance
Propose→confirm, role-scoped, with a single admin control centre and kill-switch.
FAQ
Energy & Utilities questions, answered.
Does BrioSync include asset maintenance (EAM)?
Enterprise-asset-maintenance capabilities sit in our early-access suites — early access, rolling out with design partners. Field-service ticketing with SLAs, capital project costing, regulated procurement and the audited double-entry ledger are live today, so asset work can already be costed to projects while the dedicated EAM modules mature.
Can an AI agent be trusted in a regulated environment?
Brio works propose-then-confirm: it drafts the transaction, a person approves it. Every action is role-scoped, permission-checked on the server, written to an audit log and reversible — and administrators govern every AI feature from a single control centre, including a master kill-switch.
How are segregation of duties and approvals enforced?
Approval chains are configured per document type and amount, finance and procurement writes are enforced server-side rather than by UI convention, and journals are append-only. The result is an audit trail that shows who did what, when, and under which approval. Talk to sales to see it against your control framework.
See BrioSync for Energy & Utilities.
Book a demo and we'll show the AI-native ERP running field service, capital projects and regulated procurement on one system — or try the guided sandbox yourself.